What does OEM stand for?
OEM stands for Original Equipment Manufacturer. OEMs such as Apple, Canon, Compaq, Epson, Hewlett Packard, and Lexmark are the companies that produce your inkjet printer as well as the printer cartridge that is used in it. We offer both OEM name brand and non OEM name brand products. All products are 100% guaranteed to your satisfaction.!!

What is a Compatible cartridge?
A Compatible Toner cartridge has been disassembled and its worn parts replaced. It is then tested in the factory to guarantee print quality

Product Pictures
Pictures are not an indication of what product will be shipped. Please read specifications before ordering. Do not order based on picture only.

Will compatible toner cartridges void the OEMs warranty on my printer?
NO! This is a common misperception by all printer owners. OEMs have threatened in the past to void printer warranties when cartridges are refilled (or non OEM cartridges are used). Legislation has since prohibited OEMs from voiding warranties for this reason. For more information, search the Magnuson-Moss Warranty Improvement and the Sherman & Clayton Antitrust Acts. It is a violation of the Sherman & Clayton Antitrust Acts for a service technician or printer manufacturer to require you to use any particular brand of supplies. An OEM cannot void your printerís warranty unless they can conclusively prove that other brands of supplies damaged the machine.

What should I do if there are white streaks in my printouts?
Check if the cartridge is empty. If it is not, please shake the cartridge up.

What should I do if I get ink on my hands or clothing?
IMMEDIATELY rinse the area with cold water, then follow the instructions below. For ink stains on your hands make sure to wash the area with an abrasive soap. For stains on white fabrics wash the clothing in cold water using a chlorine bleach. Please make sure that you use cold water as warm or hot water will set the stain in the fabric. For stains on color fabrics hand wash the area with a sudsy mixture of ammonia and cold water. Please make sure that you use cold water as warm or hot water will set the stain in the fabric. *DO NOT mix ammonia and chlorine bleach as it creates a toxic gas.

How are you able to offer such low prices on toner and cartridges?
We sell 100% OEM compatible toner and cartridges, so you are not paying for the brand name. We hope that you pass along the information to someone else, as a satisfied customer is our best advertising.

Does using compatible cartridges, or toner void my warranty?

Absolutely not!. And considering your warranty is only 60 to 90 days, your initial cartridge should last that long. Unknown to many people is that some major manufactures have been remanufacturing their "new" cartridges. If you look closely you may see something like "may be made from recycled materials. Use of manufacturer name and part number are for reference only and are property of respective owner


What is a factory Refurb Printer?

All Factory refurbs have a 90 day warranty from the Manufacturer. They do not come with toners!!

What is a factory -recertified printer or fax machine?
All of our printers are refurbished by our own trained technicians in our own refurbishing facility. All printers are completely disassembled and cleaned out with a high pressure air system. Then the worn feed, pickup, exit and fuser rollers along with any other worn parts are replaced with new and the printers are thoroughly cleaned, lubed, adjusted and tested to meet or exceed original factory specifications. Next the printers go to quality control where they are thoroughly inspected and re-tested. Finally the printers are packaged with our foam in place packaging system so they will arrive to you undamaged and in perfect working condition. Drivers and manuals are not included but most are available for free download. Cables, toner and accessories are available in the options section above. All printers and accessories include a 90 Day Warranty


My model number is not listed under the manufacturer Part number under a Notebook Battery, Notebook Adapter or Projector Lamp?

We cannot guarantee that if your model number is not listed that the product will work with you machine. Please call a sales rep to verify.

What are the different types of battery chemistries/technologies?
Batteries in portable consumer devices (laptops and notebooks, camcorders, cell phones, etc.) are principally made using Nickel Cadmium (NiCad), Nickel Metal Hydride (NiMH), Lithium Ion (Li-Ion) or Lithium Polymer (Li-Pol) technologies. Each type of rechargeable battery technology has its own unique characteristics:
Nickel Cadmium (NiCad) is the most popular type of rechargeable battery, although it tends to suffer from "Memory Effect". It has a high rate of energy discharge, meaning that it is low maintenance with high performance. Nickel Cadmium can deliver even power until nearly all of the battery has been used.
Nickel Metal Hydride (NiMH) is the most advanced commercial rechargeable battery. Nickel Metal Hydride batteries last 40% longer than Nickel Cadmium batteries. This battery is generally much more environmentally friendly than Nickel Cadmium, as well.
Lithium Ion (Li-Ion) is the newest batteries technologies, which do not suffer from the "memory effect" at all. These batteries have twice the energy of Nickel Metal Hydride, although they weigh 33% less. This is especially nice for portable items, such as laptops, digital cameras and camcorders.
Lithium Polymer (Li-Pol) is basically the same technology as Li-Ion; however the batter cells are constructed out of flat polymer sheets to make flat batteries. This allows batteries to be placed in small places like behind laptop screens. This technology is only used in limited laptop applications, however it is used more widely in PDAs, tablet computers, and cell phones.

What is Capacity (mAh)?
The capacity of a battery is rated in mAh or Ah. If the capacity of a battery is 4400mAh (Milli-Amp Hour), it means that this battery can deliver 4400 mA (Milli-Amps) of current for 1 hour at the rated voltage. The actual amount of current a notebook draws depends on the usage. Things like LCD brightness, processor usage and hard drive usage affects the amount of current required.
To convert mAh to Ah, divide by 1000. To convert Ah to mAh, multiply by 1000. 4400mAh = 4.4Ah

How are batteries rated? (What are Volts and Amps?)
There are two ratings on every battery: Volts and Amp-hours (AH). The AH rating may also be given as milliamp-hours (mAH), which are one-thousandth of an amp-hour. The voltage of the new battery should always match the voltage of your original. Some of our batteries will have higher amp-hour ratings than the original battery found in your device. This is indicative of a longer run-time (higher capacity) and will not cause any incompatibilities.

Does the voltage of the battery need to match the voltage of the original battery?
While the voltage may not be identical to the original battery, the voltages must be within a reasonable range. Historically some manufacturers picked 3.6V while others picked 3.7V to name the cell. The functionality and performance of either cell is identical and cannot be differentiated by the device.
The explanation above applies to a single Li-Ion cell in series. When a battery has two or more Li-Ion cells in series, the voltage is multiplied by the number of cells in series, as in the table below:
Number of Li-Ion cells in series Nominal voltage Type of device 1 3.6V or 3.7V Cell phones and Digital cameras 2 7.2V or 7.4V Digital cameras and Camcorders 3 10.8V or 11.1V Notebooks 4 14.4V or 14.8V Notebooks A Li-Ion battery labeled 3.6V is the same as a Li-Ion battery labeled 3.7V.
A Li-Ion battery labeled 7.2V is the same as a Li-Ion battery labeled 7.4V.
A Li-Ion battery labeled 10.8V is the same as a Li-Ion battery labeled 11.1V.
A Li-Ion battery labeled 14.4V is the same as a Li-Ion battery labeled 14.8V.

How should I use and care for my rechargeable battery?
Your new battery comes in a discharged condition and must be charged before use (refer to your computer manual for charging instructions). Upon initial use (or after a prolonged storage period) the battery may require three to four charge/discharge cycles before achieving maximum capacity.
When charging the battery for the first time your computer may indicate that charging is complete after just 10 or 15 minutes. This is a normal phenomenon with rechargeable batteries. Simply remove the battery from the computer and repeat the charging procedure.
It is important to condition (fully discharge and then fully charge) the battery every two to three weeks. Failure to do so may significantly shorten the battery's life. To discharge, simply run your device under the battery's power until it shuts down or until you get a low battery warning. Then recharge the battery as instructed in your user's manual.
If the battery will not be in use for a month or longer, it is recommended that fully charge the battery and removed from the device and stored in a cool, dry, clean place.
It is normal for a battery to become warm during charging and discharging.
A charged battery will eventually lose its charge if unused. It may therefore be necessary to recharge the battery after a storage period.
The milliamp-hour (mAH) rating of the battery will often be higher than the one on your original battery. A higher mAH rating is indicative of a longer lasting (higher capacity) battery and will not cause any incompatibilities. A battery will, in most cases, outperform the original by 30% to 50%.
Actual battery run-time depends upon the power demands made by the equipment. In the case of notebook computers, the use of the monitor, the hard drive and other peripherals results in an additional drain upon the battery, effectively is reducing the battery's run-time. The total run-time of the battery is also heavily dependent upon the design of the equipment. To ensure maximum performance of the battery, optimize your computer's power management features. Refer to your computer manual for further instructions.
Do not short-circuit. A short-circuit may cause severe damage to the battery.
Do not drop, hit or otherwise abuse the battery as this may result in the exposure of the cell contents, which are corrosive. Do not expose the battery to moisture or rain.
Keep battery away from fire or other sources of extreme heat. Do not incinerate. Exposure of battery to extreme heat may result in an explosion.

What is the "Memory Effect"?
NiCad batteries, and to a lesser extent NiMH batteries, suffer from what's called the "Memory Effect". What this means is that if a battery is continually only partially discharged before re-charging, the battery "forgets" that it has the capacity to further discharge all the way down. To illustrate: If you, on a regular basis, fully charge your battery and then use only 50% of its capacity before the next recharge, eventually the battery will become unaware of its extra 50% capacity which has remained unused. Your battery will remain functional, but only at 50% of its original capacity. The way to avoid the dreaded "memory effect" is to fully cycle (fully charge and then fully discharge) your battery at least once every two to three weeks. Batteries can be discharged by unplugging the device's AC adaptor and letting the device run on the battery until it ceases to function. This will insure your battery remains healthy.

Can I upgrade my current battery to a newer chemistry?
NiCad, NiMH and Li-ion are all fundamentally different from one another and cannot be substituted unless the device has been pre-configured from the factory to accept more than one type of rechargeable battery. The difference between them stems from the fact that each type requires a different charging pattern to be properly recharged. Therefore, the portable device's charger must be properly configured to handle a given type of rechargeable battery.
Refer to your owner's manual to find out which rechargeable battery types your particular device supports, or simply use our search engine to find your device. It will automatically list all of the battery types supported by your machine.

If my computer came with a NiMH battery, can I change to a Li-ion?
The different battery chemistries have different electrical properties and need to be charged differently. The charging circuit in the computer must be designed and calibrated to match the chemistry of the battery. So if your computer's charging circuit was designed for NiMH, you cannot change to a different battery type.
The exception to this rule is many computers that were produced when the industry was changing from NiMH to Li-Ion technology. Manufacturers designed many models sold during this transition period (around 1997-1998) to work with either type of battery. If we list both a NiMh and Li-Ion battery for your computer model then it can support either battery type. If we list only one type of battery for your computer, it most likely will only support one type; however you can check with your computer's manufacturer for a definite answer.

How long do batteries last (What is the life span of a new battery)?
The life of a rechargeable battery operating under normal conditions is generally between 500 to 800 charge-discharge cycles. This translates into one and a half to three years of battery life for the average user. As your rechargeable battery begins to die, you will notice a decline in the running time of the battery. When your two hour battery is only supplying you with an hour's worth of use, it's time for a new one.

My New Battery isn't Charging?
New batteries are shipped in a discharged or low capacity condition. We generally recommend a fully charging the first time using. Refer to your user's manual for charging instructions. Rechargeable batteries should be cycled - fully charged and then fully discharged - 2 to 4 times initially to allow them to reach their full capacity. (Note: it is perfectly normal for a battery to become warm to the touch during charging and discharging).
New batteries are hard for your device to charge; they have never been fully charged and are therefore "unformed". Sometimes your device's charger will stop charging a new battery before it is fully charged. If this happens, simply remove the battery from your device and then re-insert it. The charge cycle should begin again. This may happen several times during your first battery charge. Don't worry; it's perfectly normal.

I just bought a new battery, what should I do first?
New batteries are shipped in a discharged or low capacity condition. We generally recommend a fully charge. Refer to your user's manual for charging instructions.
Rechargeable batteries should be cycled - fully charged and then fully discharged - 2 to 4 times initially to allow them to reach their full capacity. (Note: it is perfectly normal for a battery to become warm to the touch during charging and discharging).

I find a battery matching my original battery's part number, but my laptop model number is not in your list, What should I do?
If your model number is not listed We cannot guarantee that it will work in your machine/ Please call us or email us

My charger shows that my battery is fully charged, but it is not working... Why?
This is known as "False Peak" and is very common condition during first time battery use (or using a battery that has been discharged for several months). The charger light may go out after only five or ten minutes, indicating that it is fully charged when it is not. Should this happen, simply leave the battery on the charger for about an hour. Remove it, and return it to the charger immediately. The battery will resume normal charging and the charger light will indicate when the battery is ready for use.

What is the run time of the battery?
Battery run-time on a laptop is difficult to determine. Actual battery run time depends upon the power demands made by the equipment. The use of the screen, the hard drive and other accessories which results in an additional drain upon the battery, effectively reducing its run time. The total run-time of the battery is also dependent upon the design of the equipment. Generally, a new battery will run 30% to 50% longer than the old battery did when it was new.

How Can I Maximize Battery Performance?
There are several steps you can take to insure that you get maximum performance from your battery:
Breaking In New Batteries - new batteries come in a discharged condition and must be fully charged before use. It is recommended that you fully charge and discharge your new battery two to four times to allow it to reach its maximum rated capacity.
Preventing the Memory Effect - Keep your battery healthy by fully charging and then fully discharging it at least once every two to three weeks. Exceptions to the rule are Li-Ion batteries which do not suffer from the memory effect.
Keep Your Batteries Clean - It's a good idea to clean dirty battery contacts with a cotton swab and alcohol. This helps maintain a good connection between the battery and your portable device.
Exercise Your Battery - Do not leave your battery dormant for long periods of time. We recommend using the battery at least once every two to three weeks. If a battery has not been used for a long period of time, perform the new battery break in procedure described above.
Battery Storage - If you don't plan on using the battery for a month or more, we recommend storing it in a clean, dry, cool place away from heat and metal objects. NiCad, NiMH and Li-Ion batteries will self-discharge during storage; remember to break them in before use. Sealed Lead Acid (SLA) batteries must be kept at full charge during storage. This is usually achieved by using special trickle chargers. If you do not have a trickle charger, do not attempt to store SLA batteries for more than three months.
For Notebook Users - To get maximum performance from your battery, fully optimize the notebook's power management features prior to use. Power management is a trade off: better power conservation in exchange for lesser computer performance. The power management system conserves battery power by setting the processor to run at a slower speed, dimming the screen, spinning down the hard drive when it's not in use and causing the machine to go into sleep mode when inactive. Your notebook user's guide will provide information relating to specific power management features.

What are Main Batteries?
The main battery (also called the power battery) is the battery pack which allows a laptop or notebook to operate independently of an AC power source. These rechargeable batteries are designed to operate the computer for a certain amount of time (generally 1 to 4 hours).

What are "RAM" or "Resume" batteries?
Some notebook computers are designed with a dedicated battery for backing up RAM functions when the machine is temporarily shut off. This feature allows users to change the main battery pack without losing the current applications and settings residing in RAM (Random Access Memory). This is called a "battery hot swap" - switching the main battery pack without having to turn off the computer.
These types of batteries are alternately known as bridge batteries, RAM batteries, or resume batteries.
Most RAM batteries are rechargeable NiCad and will last around 2-3 years. It is recommended that you replace your notebook's RAM battery when replacing the CMOS battery.

What is a "Smart" Battery?
Smart batteries have internal circuit boards with smart chips which allow them to communicate with the notebook and thus better monitor battery performance, output voltage and temperature. Smart batteries will generally run 15% longer due to their increased efficiency and also give the computer much more accurate "fuel gauge" capabilities to determine how much battery running time is left before the next recharge is required.

What is a refurbished battery?

Refurbished batteries are used batteries. Some laptop battery vendors offer refurbished discount laptop batteries for sale, claiming that most or all of the useful life of the laptop battery has been restored. Why would customers take the risk? Refurbished items are generally cheap laptop batteries that are sold at a fraction of the cost of a new laptop battery.
Unfortunately, their true worth is essentially zero. The reality is that refurbished, cheap laptop batteries don't exist. Though technically possible, the process of refurbishing a laptop battery costs more than manufacturing a new one. The internal impedance of each lithium ion cell in a laptop battery pack must be matched precisely, and there are only a few manufacturers have the technical expertise required. By the time a skilled technician disassembles, tests, and reassembles a laptop battery, the cost is prohibitive.
So what are these so-called "refurbished" discount laptop batteries? They're simply used laptop batteries that have been pulled from older laptops. The problem with old, cheap laptop batteries is that you don't know how much life they have left. All Lithium ion cells offer a maximum of 500 to 800 charge/discharge cycles over 1 to 3 years of useful life. It's impossible to know how many cycles - and months - have passed since a particular used laptop battery was built, but one should probably assume the worst. In fact, that's just what the sellers of refurbished, cheap laptop batteries do - they generally warranty their discount laptop batteries for just three months.

I received a different part number that what I ordered?
Do not be alarmed if the part number you receive is different from what you ordered. Manufacturers frequently use multiple interchangeable part numbers.
Many customers found their part on our website, but when they compare part numbers with their original parts, they found a mismatch. Not to worry, we keep very accurate records on what parts fits what model.
The reason you find a different part number (or several) is that some manufacturers will change the part number on the same product periodically. This is based on the date of manufacture, the factory, and country that makes it, and other reasons beyond our control. IBM and Compaq are notorious for changing part numbers frequently.

My Battery is dead, how should I recycle it?
Nicad, NiMH, Li-Ion and Li-Pol batteries should be recycled. Be environmentally conscious - DO NOT throw these batteries in the trash.
If you don't know where your local recycling facility is, call the Portable Rechargeable Battery Association at 1-800-822-8837. They will provide you with the address of the recycling center nearest to you.